Inspecting Areas For Cleanliness
This month I am not going to discuss a cleaning tip, but rather a tip on inspecting your staffs cleaning performance. If you want quality, it requires evaluation.
I don’t know about the rest of you, but when I go into any establishment, I find myself looking at everything from vents, to windows to the corners and edges of a floor. It's just something in our business that we do. I train my staff using the 7 step cleaning process, but I also inspect an area in the same way.
TIP: When you train your supervisory staff, have them look at an area in the same manner they would clean . From top to bottom.
If they walk into a room or an area, they should be checking:
- The vents and ceilings have been dusted.
- The televisions, picture frames, chair rails, whiteboards, thermostats, and dispensers are dusted and clean.
- Is there tape, nails or tacks on the walls that should be removed?
- The blinds, drapes or shades clean and presented neatly.
- The furniture dusted, cleaned and polished.
- The sinks, mirrors and commodes are clean and in proper working order.
- The floors are swept / mopped / vacuumed and free of any unwanted materials or equipment.
Note: All EVS departments should utilize Quality Assurance check lists. These inspections help identify areas that need corrective action and help you as a manager rectify the problem before receiving a complaint.